FAQ's
ORDER DELIVERY
How much will it cost to deliver my order
• Order delivery costs are calculated at the time of placing your order.
• You will be able to view your order delivery charge before you proceed to pay and confirm your order.
How long will it take to delivery my order
• Order delivery times vary depending on to where the order is to be delivered, please see below for a guide to the delivery times for the countries that we ship to.
• The delivery times listed below are estimate times and based on working days (excluding weekends) from when your order has left our warehouse for dispatch.
- United Kingdom 1-2 Days
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- Austria 3-4 Days
- Belgium 2-3 Days
- Bulgaria 4-6 Days
- Croatia 4-6 Days
- Cyprus 4-8 Days
- Czech Republic 3-4 Days
- Denmark 3-4 Days
- Estonia 4-5 Days
- Finland 4-5 Days
- France (Inc. Monaco) 2-3 Days
- Germany 2-3 Days
- Greece 4-8 Days
- Guernsey 2-4 Days
- Hungary 4-6 Days
- Iceland 4-6 Days
- Ireland - Republic 2-3 Days
- Isle of Man 2-3 Days
- Italy 3-4 Days
- Jersey 2-4 Days
- Latvia 4-6 Days
- Lithuania 4-6 Days
- Luxembourg 2 Days
- Malta 4-6 Days
- Netherlands 2-3 Days
- Norway 4-6 Days
- Poland 4-4 Days
- Portugal 4-5 Days
- Romania 4-6 Days
- Russia 7-10 Days
- Slovakia 3-4 Days
- Slovenia 3-4 Days
- Spain 3-4 Days
- Sweden 4-5 Days
- Switzerland 3 Days
- Ukraine 6-8 Days
Do I qualify for free delivery?
We currently offer FREE DELIVERY (excluding Wholesale Orders) on UK orders of £50.00 or over.*
* Excluding Northern Ireland, Scottish Highlands and Channel Islands.
We also offer FREE DELIVERY (excluding Wholesale Orders) on orders of £100.00 or over to the following countries:
- Republic of Ireland
- France
- Germany
- Spain
- Netherlands
- Italy
- Portugal
- Belgium
- Denmark
- Sweden
- Austria
- Czech Republic
- Poland
- Luxembourg
STOCK ENQUIRIES
• We only stock the products that you can view on our site.
• If the size / colour option that you are looking for is not listed in the drop down menu for that product then we will not have it in stock.
• Unless otherwise stated we do not fulfil back orders.
• If you have a question regarding the availability of a particular product, please feel free to Contact Us
PRODUCT SIZE GUIDE ENQUIRIES
• Where possible we have provided detailed size diagrams and information for the majority of the products listed on our website.
• If you have any further questions regarding the sizing of a particular product, please feel free to Contact Us
HOW CAN I PAY
We accept payment via Credit / Debit Cards, PayPal or via Bank Transfers.
A note regarding Bank Transfer Payments
* All payments are to be made in Pounds Sterling (£)
* Please ensure that you, the sender of the payment, elect to pay all fees prior to making the Bank Transfer to ensure that we receive the full amount for your order.
* To guarantee smooth processing of your order, please ensure you include your Order Number as reference with your payment.
INFORMATION ABOUT WHOLESALE ACCOUNTS
Wholesale accounts are only applicable for Registered Companies and Gyms, not individuals.
Please see below for a brief breakdown of our Wholesale Terms & Conditions
MINIMUM ORDER QUANTITY
• We have a minimum order quantity of £250.00 per order.
SHIPPING COSTS & DELIVERY TIMES
• Shipping costs are calculated dependant on the size of your order. Delivery timescales can be viewed above (see point 5 - Delivery Times).
PLEASE NOTE: We do not offer a drop shipping service & our deliveries are shipped during Monday to Friday.
ORDER PAYMENT & PROCESSING
• Orders are to be paid for in full at the time of ordering via our website, by either credit/debit card or PayPal.
Payment by Bank Transfer can also be processed via Bank Transfer
PLEASE NOTE: Once you have placed and paid for an order on our site then you WILL NOT be able to add any additional items to that order. Please check that you have ALL of the products you wish to order prior to proceeding to the final checkout and payment stage.
REGISTERING YOUR DETAILS &: SETTING UP AN ACCOUNT
• Before we can set up your account, you will need to register your business details on our Create a New Account page.
Please allow up to 48 hours before we contact you back to verify your account or request any additional information that we may require.
Once your account is registered and activated then you will be able to log in to the wholesale side of the website to view trade prices and stock availability.
For any further queries, please email [email protected].